Careers

🧡 WE’RE HIRING – CUSTOMER CONCIERGE

Full-Time | Impact Automotive
📍 Yacolt & Battle Ground, WA
🕓 Monday–Thursday

📬 HOW TO APPLY:
Email your resume or a quick introduction to:
melissa.yahn@impactautomotive.co (not .com)

Tell us:
• Why this role fits you
• Why you love working with people

Hi friends, Brad and I are looking for someone special.

Not just someone to answer phones.
We are looking for someone who loves people, notices the little things, and genuinely enjoys making someone’s day better.

We’re hiring a Customer Concierge. This is the heartbeat of our front office and the first impression of our business.

💥 THIS ROLE IS FOR YOU IF:
✔ You love making people happy
✔ You notice when someone is having a rough day
✔ You are organized and like checking things off a list
✔ You can handle a little controlled chaos without shutting down
✔ You are not afraid of social media (photos, stories, simple posts)
✔ You care about doing things the right way, not the easy way
✔ You are available to work full days between 7am–7pm

🚫 THIS ROLE IS NOT FOR YOU IF:
✖ You do not like talking to people
✖ You avoid responsibility or follow-through
✖ You get overwhelmed easily without asking for help
✖ You are looking for a short or limited schedule
✖ You are not open to occasional community events or extended hours

🧡 WHAT YOU WILL BE DOING:
You are the first voice and first impression of our shops.

Front Office & Phones
• Answer calls with confidence and warmth
• Schedule and manage appointments
• Greet every customer like they matter

Follow-Up & Retention
• Check in after services
• Follow up on recommendations
• Make sure no customer falls through the cracks

Customer Experience & Appreciation
• Send cards, gifts, and thoughtful touches
• Help create moments people remember
• Support events and community involvement

Social Media Support
• Capture real moments in the shop
• Help share our story online
• Highlight customers, team, and community

Administrative Support
• Keep systems organized and up to date
• Track customer info and follow-ups
• Support leadership with projects

💪 WHAT WE ARE LOOKING FOR:
• Strong communication skills
• Positive attitude and team mindset
• Organized and detail-oriented
• Comfortable learning systems and software
• Able to multitask in a fast-paced environment
• Available to work scheduled shifts between 7am–7pm
• Willing to participate in occasional events and community involvement
• Customer service or front desk experience is a plus

🎯 WHAT SUCCESS LOOKS LIKE:
• Customers ask for you by name
• The front office feels calm and organized
• Follow-ups are always current
• People leave feeling taken care of
• You help create the Impact experience

🕓 SCHEDULE & TIME OFF
This is a full-time position working Monday–Thursday within shop hours of 7am–7pm.

We believe in taking care of our team.
We have 401K, Medical, Dental & Vision
After one year of employment, team members become eligible for paid vacation.

We are looking for someone who is committed to growing with us long term.

📈 GROWTH OPPORTUNITY
This is not a dead-end role.

As we grow, this position has the opportunity to move into:
• Customer Experience Lead
• Leadership roles within the company

You will start reporting directly to Melissa and transition under our Operations Manager as the company grows.

🧡 FINAL NOTE
We are not looking for perfect.
We are looking for someone who cares.

If you are the kind of person who remembers names, notices details, and wants to be part of something bigger, we would love to meet you.